GOWRIE VICTORIA ADULT LEARNING – CALENDAR PROFESSIONAL DEVELOPMENT TERMS AND CONDITIONS
1. CALENDAR PROFESSIONAL DEVELOPMENT PRODUCT LIST
The Terms and Conditions described in this document apply to the following Gowrie Victoria Adult Learning Calendar Professional Development products only:
- Short Courses (Face to Face Single Sessions)
- Webinars (Online Single Sessions)
2. BOOKINGS FOR CALENDAR PROFESSIONAL DEVELOPMENT
All bookings for Gowrie Victoria Adult Learning Calendar Professional Development session must be made via the Gowrie Victoria website OR telephone (1300 446 974).
2.1 BOOKING CONFIRMATION
All bookings will be confirmed via email outlining session schedule and participant details. A tax invoice will be attached to the booking confirmation email to the booking contact and the nominated billing contact. All bookings are deemed to be confirmed once an invoice has been sent. If a booking confirmation (and tax invoice) is not received by the booking contact within 2 business days, please contact Gowrie Victoria Adult Learning via email firstname.lastname@example.org OR telephone (1300 446 974).
2.2 CHANGES TO BOOKINGS
Requests for amending a booking should be made in writing to email@example.com no less than 14 days prior to the session date. Refer to Section 4 Cancellation and Refund Policies for cancelling a booking.
3. PAYMENT INFORMATION
A booking confirmation and tax invoice will be sent via email to the booking contact and nominated billing contact. Payment must be made within 14 days of the tax invoice issue date. Payment options include:
- Credit card (VISA or MASTERCARD)
The Gowrie Victoria website utilises eWAY, a secure payment gateway for immediate processing of payment at the time when an online booking is made. To pay a tax invoice via credit card offline, call Gowrie Victoria on 1300 446 974 and quote your tax invoice number and invoice amount.
- BPAY Payment
An invoice that includes BPAY payment details will be sent to the nominated billing contact within 1 business day of the online booking being made. The booking is not completed until the invoice payment has been received by Gowrie Victoria.
4. CANCELLATION AND REFUND POLICIES
4.1 CANCELLATION OF BOOKINGS
Cancellation requests must be made in writing to firstname.lastname@example.org no less than 14 days prior to the session date. Any requests made within 14 days prior to the session date will not be eligible for refund / the tax invoice for the relevant bookings will remain payable.
4.2 CANCELLATION OF SESSIONS
Sessions will be cancelled if the minimum number of bookings is not received 14 days prior to the session date. Please be sure to book at least 14 days prior to a session to ensure your place. If it is necessary to cancel, relocate or defer a session, the booking contact and participants will be contacted by telephone and email. Upon cancellation of a session by Gowrie Victoria, a full refund will be offered to the nominated billing contact.
4.3 REFUND PROCESSING TIME
Please allow up to 14 days administrative processing time following notification of refund request approval.
4.4 OUTSTANDING ACCOUNT
No further bookings will be accepted until all outstanding accounts have been paid.
5. CERTIFICATE OF ATTENDANCE
Certificate of attendance will be issued to participants via email approximately 30 days after a session, given the following criteria are met:
- Full payment has been received for the participant;
- The participant’s attendance at the session has been verified*; and
- The participant has completed an evaluation survey.
* Participants should arrive 15 minutes prior to session start time and sign in (or log in for webinars). Participant attendance cannot be verified and therefore certificates will not be issued if a participant does not sign the attendance list provided at the session (or logged into the webinar)
Certificate of attendance will be issued in the name of the participant provided at the time of booking (as listed in the booking confirmation). Refer to Section 2.2 Changes to Bookings for more details.